LW

Sr. WordPress Support Technician

Liquid Web

Lead WordPress technical support at StellarWP, handling complex customer issues and mentoring team members while working with LearnDash LMS platform.

StellarWP is seeking a highly skilled WordPress Support Technician to join our LearnDash team. As a leading force in the WordPress ecosystem, we drive innovation through powerful software solutions including LearnDash, a premier learning management system that helps organizations build dynamic e-learning platforms.

As a senior member of our support team, you will handle complex technical inquiries, provide exceptional customer service across multiple channels, and assist team members with advanced troubleshooting. You'll work in a collaborative, inclusive environment that empowers you to make a real impact on customer success.

Key Responsibilities:

  • Provide exceptional support via chat, phone, and ticket systems
  • Assist customers with WordPress optimization and associated products
  • Investigate, document, and escalate product bugs to development teams
  • Create and maintain internal and external product documentation
  • Lead subject matter sessions and provide mentoring to teammates
  • Install, manage, and troubleshoot software related to our products
  • Work with third-party vendors to resolve complex issues
  • Provide strategic advice to help users optimize their platforms

Experience Requirements

2+ years IT support experience, help desk/call center environment experience