LW

WordPress Support Technician

Liquid Web

Provide exceptional technical support for WordPress themes and plugins at StellarWP, troubleshooting customer issues and improving product offerings.

StellarWP is looking for WordPress enthusiasts ready to use their skills to turn technical customer support into a stellar experience for our customer base. We are seeking people who are as passionate about problem-solving as they are about making every customer interaction a show stopping experience.

The StellarWP team is a group of highly technical WordPress enthusiasts who make event management a breeze for WordPress users worldwide. Our techs get to problem solve while enjoying a fun, collaborative, remote environment working with WordPress themes and plugins.

Key Responsibilities:

  • Provide exceptional customer support over a variety of mediums
  • Investigate and solve technical problems related to our WordPress products
  • Work to continuously improve our product offerings by documenting bugs and product feedback
  • Create informative, well-written documentation for customers and internal teams

Experience Requirements

2+ years experience working with WordPress