
WordPress Developer - Remote
5h5 hours agoGoDaddy
RS · Full-time · €24,000 – €48,000
About this role
As a WordPress Developer on GoDaddy’s WordPress Premium Support team, you’ll provide fast, professional, and top-tier service using your WordPress expertise. You'll be the go-to expert who helps customers quickly resolve their website issues and get back on track. This is a remote position from your home in Serbia.
You’ll troubleshoot user interface issues using HTML, CSS, JavaScript, and PHP while managing all technical aspects of WordPress with efficiency. Conduct audits, troubleshoot plugin and theme conflicts, handle installations, and manage MySQL databases. Working hours include 24/7 rotating shifts with evenings and weekends.
Serve as the expert liaison for GoDaddy call center employees on WordPress-related questions. Deliver excellent customer service via email and support tickets with timely follow-ups and empathetic communication. Collaborate effectively across departments and levels to resolve customer issues.
We offer paid time off, retirement savings like 401k or pension schemes, bonus eligibility, equity grants, and participation in our employee stock purchase plan. Enjoy competitive health benefits and family-friendly perks including parental leave. Embrace our diverse culture with Employee Resource Groups and support for side hustles.
GoDaddy empowers everyday entrepreneurs by providing tools to succeed online. We encourage you to apply even if your experience doesn’t align perfectly, valuing diverse backgrounds and transferable skills for learning and growth.
Requirements
- 2+ years experience in working with WordPress
- Proficiency with browser debugging tools
- Strong understanding of CSS modifications to ensure consistent style across platforms and browsers
- Solid understanding of MySQL, phpMyAdmin, and the WordPress database structure
- Experience with website speed optimization techniques
- Basic knowledge of SSH
- Patience, empathy, and a passion for helping less technical customers resolve website issues
- Experience in working with WooCommerce and its add-ons
Responsibilities
- Troubleshoot user interface issues using HTML, CSS, JavaScript, and PHP
- Manage all technical aspects of WordPress with efficiency and attention to detail
- Conduct audits, troubleshoot plugin and theme conflicts, and handle plugin/theme installations
- Manage and troubleshoot MySQL databases
- Serve as the expert liaison for GoDaddy call center employees regarding WordPress-related questions or issues
- Deliver excellent customer service via email and support tickets, ensuring timely follow-ups and empathetic communication
- Collaborate effectively across departments and levels within the organization to resolve customer issues
Benefits
- Paid time off
- Retirement savings (e.g., 401k, pension schemes)
- Bonus/incentive eligibility
- Equity grants
- Participation in our employee stock purchase plan
- Competitive health benefits
- Family-friendly benefits including parental leave
- Employee Resource Groups
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