Customer Success Advisor

6h6 hours ago

team.blue

Västerås, SE · Full-time · SEK 360,000 – SEK 420,000

About this role

As a Customer Success Advisor at Loopia, you will serve as a trusted advisor and small business expert, helping customers maximize their online potential. Your role goes far beyond traditional support — you guide entrepreneurs through their digital journey and help them find the right solutions to grow online.

Day-to-day, you handle incoming inquiries via email, chat, and phone, conducting business-oriented conversations to recommend tailored solutions. You escalate complex issues to specialist teams when needed, while consistently delivering a first-class customer experience in every interaction.

You will join an engaged team where collaboration and continuous learning are central. You will participate in training to develop both soft and technical skills, support the onboarding of new colleagues, and act as the customer's voice internally by providing valuable feedback for improvement.

Loopia focuses on results and on helping you become the best version of yourself. This role offers the opportunity to grow, make an impact, and build meaningful customer relationships every day.

Requirements

Passionate about creating value for customers and always standing on their side
Excellent communication and social skills
Attentive, understanding, and skilled at identifying solutions
Customer focus in your DNA
Ability to handle multiple tasks simultaneously
Proactive, collaborative, and comfortable solving problems
Interest in IT and technology, with a desire to use your expertise to improve the customer experience
Understanding of our products and how they can help different customer segments succeed online

Responsibilities

Conduct business-oriented conversations with customers and propose solutions based on their needs
Handle incoming cases via email, chat, and phone
Guide customers through their journey with Loopia, from general questions to more complex challenges
Escalate difficult cases to specialist teams when necessary
Deliver a first-class customer experience in every interaction
Participate in training to develop both soft and technical skills
Support the onboarding process for new colleagues
Provide recommendations on products and services and act as the customer's voice internally

Benefits

Opportunity to grow, make an impact, and build meaningful customer relationships every day
Focus on results and on helping you become the best version of yourself
Engaged team environment with continuous learning and development